Frequently Asked Questions
Everything you need to know about your Coconut Lane order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Please ensure products are in their original packaging to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I care for my Coconut Lane accessories?
To keep your items looking fresh, we recommend wiping phone cases and tech accessories with a damp cloth. For fabrics, please refer to the specific care label on the product.
Can I track my order once it has been shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery.
Do you offer international shipping?
Absolutely. We ship our fashion-forward accessories worldwide. Shipping costs and delivery times are calculated at checkout based on your location.